SHIPPING POLICY

We ship all US orders through the United States Post Office. Depending on the size of your order, it will be shipped either First Class or Priority mail. Average shipping times are 3-5 business days. This does not factor in Federal holidays or weather, which can cause shipping delays.

Our cut off for shipping each day is  9:00 am PST. If you place an order after 9am PST Monday through Friday, your package will go out the next business day. We do not ship on Saturdays or Sundays. If you place an order Friday afternoon, your package will be shipped out Monday morning unless that Monday is a Federal holiday, then your package will ship out on Tuesday.

Domestic Shipping Rates

Currently all US orders have free shipping.

Local Delivery/In-store pickup

We do not currently offer local delivery or in-store pickup. 

International Shipping

We do not offer any international shipping at this time. We apologize for the inconvenience.

How do I check the status of my order?

When your order has shipped, you will receive an email notification (if you entered an email address when you placed your order) which will include a tracking number you can use to check the shipping status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at customerservice@herbalrootssupplements.com with your name and order number, and we will look into it for you.

100% SATISFACTION GUARANTEED

You can purchase risk free with our 30 day manufacturer guarantee. Return the product within 30 days if you are not completely satisfied.

Returns

We offer a 30 day money-back guarantee. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase or valid order ID number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@herbalrootssupplements.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@herbalrootssupplements.com and send your item to: Herbal Roots 2629 Foothill Blvd, Ste 342, La Crescenta, CA 91214, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Your Return

To return your product, you should mail your product to: 2629 Foothill Blvd, Ste 342, La Crescenta CA 91214, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.